The LensCrafters vs. America’s Best comparisons aren’t just about who provides its customers with the best eyeglasses and sunglasses. These are also about the overall experience including the customer service, the welcoming atmosphere, and the prompt delivery, all of which are essential in repeat customers for healthcare providers.
The LensCrafters Experience
LensCrafters sells prescription eyewear including eyeglasses, sunglasses and contact lenses as well as their accessories. With more than 850 stores in the United States, it’s considered as among the largest optical chains in the country. Emphasis must be made that it’s a wholly-owned subsidiary of Luxottica, the world’s largest eyewear company, which also owns the Pearle Vision and Sunglass Hut International brands.
There’s a LensCrafters website where information about the locations of the stores can be found. Aside from finding the nearest location to your home or office, you can also book your appointment on the website. This is a convenient system considering that not many people have the time to make face-to-face appointments and then come back on another day.
As soon as you enter the LensCrafters store where you made an appointment, you will be greeted by the receptionist, asked about your business and name, and requested to wait when your name checks out. You shouldn’t have long to wait, usually 10 minutes or less, even when the place seems full.
Since there’s always an optometrist in a LensCrafters store, clients have the assurance that their vision-related issues can be addressed promptly. The stores also have state-of-the-art equipment for both basic and advanced (e.g., peripheral vision) tests, which are administered by the friendly yet efficient optometrists and their assistants.
The LensCrafters stores also stock a wide range – or as many customers say, a dizzying array – of frames and lenses in different materials from plastic to polycarbonate. The staff members are friendly, too, while still providing good information about the pros and cons including the durability and affordability of each type of frame and lens. This is such an important aspect of a positive experience and LensCrafters gets it right most of the time.
The LensCrafters chain also accepts several optical insurance policies.
The America’s Best Experience
America’s Best Contacts & Eyeglasses stores are among the best places for affordable eyewear including eyeglasses and contact lenses as well as for eye examinations. The chain of discount eyewear retailers has more than 400 locations in the Unites States; the number of locations may not be as many as LensCrafters’ stores but many of them are in accessible high-traffic areas.
Like LensCrafters, America’s Best also has an official website where interested individuals can look for the nearest location, browse the products and services, and book an appointment. People who have appointments will receive an email confirmation detailing the time, day and place as well as a reminder on the day of the appointment. This is also a convenient feature for busy people.
Once in the store, you will likely appreciate the efficiency of the America’s Best operations from the time you step into the office to the time you leave it with your eyewear. You will be asked a list of questions by the optometrist before the standard examinations are conducted, a must before you choose your eyeglasses unless you already have a prescription. You will likely find that the staff members are also courteous and competent with the ability to listen to your vision-related issues and finding good solutions for them.
Don’t dismiss America’s Best as being a discount retailer of cheap eyeglasses and frames! The stores offer a wide range of durable and beautiful eyewear that will provide the best value for your money. There are both classic and contemporary, even trendy, eyewear on sale, as well as several promotions.
But the waiting time – usually 7-10 days – may be inconvenient for many people, especially since many optical providers offer 1-hour and overnight glasses.
In a LensCrafters vs. America’s Best comparison, we have to say that LensCrafters has the upper hand because of its greater number of locations, better service delivery, and wider range of choices.
